Privacy Policy

We collect information you provide directly, such as your name, email address, phone number, and booking details when you make a reservation or contact us.

We also collect information automatically through cookies and similar technologies, including your IP address, device type, browser, pages visited, and approximate location, to improve your experience on the Platform.

We use your information to process bookings, communicate with you, provide customer support, personalize your experience, send service-related notifications, and comply with legal obligations.

With your consent, we may also send you marketing communications about new properties, special offers, or experiences in the Dominican Republic. You can opt out at any time.

We use cookies and similar technologies to remember your preferences, analyze traffic, and understand how visitors use our site so we can improve it.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some features of the Platform.

We share your information only as necessary to provide our services. This includes property owners (to confirm and manage your stay), payment processors, hosting and analytics providers, and authorities when required by law.

We do not sell your personal information to third parties for advertising purposes.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

When data is no longer needed, we securely delete or anonymize it.

Subject to applicable law, you have the right to access, correct, update, or delete your personal information, object to certain processing, and withdraw any consent you have given.

To exercise these rights, contact us using the details on our Contact page. We will respond within a reasonable timeframe.

Because our team and service providers operate from different countries, your information may be processed outside your country of residence. When we transfer data internationally, we use appropriate safeguards to protect it in line with this policy and applicable laws.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us so we can promptly remove it.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to addressing any incidents promptly and transparently.

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a new "Last updated" date.

We encourage you to review this policy from time to time to stay informed about how we protect your information.

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us via the Contact page or email us at info@tropicalstaysgetaway.com. Our team will be glad to help.